What is effective feedback?

What is effective feedback?

 Hello dear friends here you will get “Feedback is essential for effective communication” ------ Do you agree? Justify your answer. Or, is feedback essential for effective communication? Or, “No feedback- no communication”----- Comment. I guess here you will get advantage from this site and post.

Feedback is the final kink in the communication process. It puts the response of the receiver back into the process and completes the communication cycle. Thus feedback is essential or indispensable for effective communication.

If no feedback is received the sender cannot be sure about the understanding of the receiver.
Ricks and Gow said, “Feed back must be providing within the communication system to make certain that mutual understanding is achieved”.

                                                               Fig. – 5: Feedback

Effective feedback

For the following reasons feedback is essential for effective communication:
1. Understand receiver’s view:
Through feedback the reaction of the receiver can be easily understood and following steps can be taken.

2. Completing communication process:
Infect without feedback there is no communication at all. Whether the messages of the sender is accepted or rejected, used or not by the receiver cannot be realized without feedback.

3. Achievement of goal:
Each and every communication has a predetermined objective. Through feedback that objective can be achieved.

4. Effective decision making:
Within the organization the feedback of employees help the top management in taking effective decision.

5. Pre-requisite for further communication:
Feedback of the previous communication is a prerequisite/ precondition for the further/ future communication.

For example; in a game of chess the next move of a player completely depends on the move of his/her opponent. Like this, in business communication future correspondence totally depends on the previous feedback of the receiver.

Thus it can be revealed that for effective communication the response of the receiver (feedback) is essential. Finally it can be stated that feedback not only improves communication but also enhance the managerial performance.

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What are the barriers to effective communication?

What are the barriers to effective communication?

Hello dear friends here you will get the barriers of communication process or the barriers to effective communication. I hope that you will get advantage from this site and post.

“Different man- different minds”, it is more than true in case of communication. Without any physical barriers, simply due to psychological differences a message can be misunderstood by the receiver.

Physical barriers like noise, listening problem, geographical distance etc. are also common barriers in case of communication.

Barriers to effective communication can be classified as follows:

A. Personal Barriers:
Personal barriers have a strong effect on communication. Personal barriers are as follows:

1. Emotion:
it can affect the development of an idea, method of transmission and decoding process. Emotional biases restrict people to understand the real meaning.

2. Difference in perception:
Different people’s perceptions are different. Thus the sender may encode the message in his/her own way but the receiver can explain it differently due to difference in perception.

3. Listening:
Another personal barrier is problem in listening skill. That is only due to listening problem message can be misinterpreted.

4. Psychological distance:
Like perception attitude and overall psychological frame of mind varies from man to man. As a result same message can be viewed differently in different people.

Barriers to effective communication

B. Physical Barriers:
Physical barriers are the external forces that create adverse effect on communication process. Physical barriers are:

1. Noise:
It is very common type of physical barrier. Due to noise the receiver may failed to receive the actual meaning.

2. Geographical distance:
Sometimes geographical distance makes it difficult to have immediate feedback. As a result communication process is not completed.

3. Incorrect choice of medium:
Choice of medium depends on the nature of the message. The message can be distorted due to incorrect choice of medium.
C. Semantic barriers:
Semantic barriers are also known as language barriers. Two people both speak in same language, but still there may be language barriers between them. Semantic barriers are as follows:

1. Use of wrong words:
Depending on the education and knowledge level of the receiver proper words should be used. Language of a farmer and language of an economist are not same. Thus use of improper or wrong words is barriers to effective communication.

2. Use of colloquial language:
Use of colloquial language not only changes the original meaning, it may lead to serious misunderstanding.

3. Use of jargon:
Use of jargon or technical words with the people of different profession can create confusion.

4. Symbols:
People of different geographical region or from different culture use different kinds of symbols. In real world it is also observed that same symbol has different meanings in different countries.
D. Organizational barriers:
Business communication is also influenced by organizational barriers. Major organizational barriers are:

1. Information overload:
Individuals capacity is limited, thus when too much messages need to be answered in the same time then it creates overload and communication failed.

2. Message complexity:
Sometimes due to the very nature of the subject matter messages become complex and complicated.

3. Message competition:
In a big organization often messages compete each other for attention. A manager can face problem if he asked something over telephone while he/she is writing a report.

4. Status:
In an organization employees of lower status sometimes face problem to communicate negative news to the top management. As a result communication gap is created.

5. Lack of trust:
it is another organizational barrier to effective communication. For successful communication there should be a trusting environment within the organization.

6. Unethical communication:
unethical communication seriously damage the goodwill of the organization. Thus messages should be ethical and credible.

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Characteristics of business communication

Characteristics of business communication

Hello dear guys here you will get The characteristics of effective Business communication Or, the essential factors for effective Business communication.
Effective communication is essential for the success of the organization but to ensure effective communication one should consider the following factors:

Correctness:
Correctness is the first quality of effective communication. Wrong messages failed to serve the purpose of communication, thus the sender should aware of the correctness.

Open communication climate:
The communication climate of the organization affects the quality of information. There should be a open communication climate for exchanging views, that is employees should get opportunity to participate in the decision making process.

Meaningful information:
The information or message should be expressed in such a way that the receiver can easily understand.

Characteristics of business communication

Making goodwill:
effective communication should enhance the goodwill of the organization.

Using audience centered approach:
Using an audience centered means keeping your audience in mind at all times when communicating. (Thill and Bovee 1996).

Natural tone:
To ensure erective communication the tone of the message must be natural and sincere. Any kind of artificial tone should be avoided.

Intercultural differences:
Another major factor for effective communication understands the intercultural difference between the sender and the reader.

Clear and completeness:
Messages should be written or presented clearly and completely.

Assuring ethical communication:
ethics are very important in communication. All relevant information must be true in every sense. Honesty should be maintained throughout the communication process.

Tactfulness:
To create effective communication the sender should transfer messages tactfully.

Interest of the receiver:
Keeping the ‘You-view’ point in mind techniques should be applied to convince the receiver. That is interest of the receiver should be given priority.

Orderly presentation:
In case of verbal or written communication message should be presented orderly. If messages presented unsystematically the purpose of the communication cannot be fulfilled.

Neat and clean:
Last of all but not the least, communication must be neat and clean. It is not only necessary for the understanding of message but also acts as an indicator of the goodwill of the firm.

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Scope of Business Communication

Scope of business communication

Hello dear friends here you will get The scope of business communication Or, the subject matter of business communication. I hope that you will get advantage from here.
We are social being, to live or to exist in the society we have to communicate each other, we spend more time in communicating than doing anything else. (Lesilak and Pettit 1996). Thus different kinds of activities, like personal, social, national, global, political, religious, cultural, financial etc. all are within the scope of communication. Scopes of communication are as follows:

 

Business Communication

From personal context:
An individual can do nothing without communication. He or she can achieve his or her goal of life and maintain proper relation with relatives and other by effective communication.

Form social context:
Men of societies communicate each other in various meeting, function etc. and contribute for social development.

From organizational context:
Communication involves proper planning, decision making, controlling, directing, coordinating etc. and plays role to achieve organizational goal.

From political context:
Political parties depend on various media of communication to face their opposition and get power. Such as: Radio, television, newspaper, meeting, public gathering, press conference etc.

Form religious context:
Without proper communication it is not possible to give perfect concept about each religion to their followers. Religious group depend on interpersonal, intergroup and mass communication to preach their religion.

From global context:
Every nation of present world depends on each other in different affairs. For this reason UN, EU, NAFTA, SAARC, are formed to maintain international communication.

From national context:
Effective communication system helps general public to participate various government activities through their elected representatives and coordinate among the various government authorities and departments to develop socio-economic condition of the country.

From the context of business:
Effective communication aid management or owner to maintain good relation between internal (I,e employees) and external parties (i.e. Bank, tax authorities etc.) to maximize production, sales, and profit of the business or industry.

From financial context:
All financial matters of various organizations and parties are settled under effective communication system.

Form cultural context:
Cultural activities are controlled and increased by various media and way of communication such as: Radio, television etc.

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The Communication Process

Business Communication Process

The Business Communication Process
Or, the Business Communication Cycle
Or, the system of Business Communication
Or, elements/steps of the Business Communication Process.
Hello dear friends here you will get the communication process, Business Communication Process, System of Business Communication, Steps of business communication. I hope that you will get advantage from here.

Communication is the process of exchanging information and understanding from one person to another person. It provides a bridge of meaning by which people can share their feelings. The communication process has eight sequential steps which are shown in the following figure.

Business Communication System

Fig-4: the communication Process

[Source: J. W. Newstrom & Davis: 2002]

Step-1: Develop idea:
In any kind of communication at first the sender develops an idea which he/she wants to transmit.
Step-2: Encode:
In this step sender convert the idea into a message by using suitable words, charts, or any other symbol. Here the sender uses his/her own ‘filter of concept’ to develop the message.
Step-3: Transmit:
After encoding the message sender takes initiative to transfer the message to receiver. Sender also selects proper media for the transmission of message.
Step-4: Receive:
Here receiver receives the message which is transferred by the sender. If the receiver does not receive the message then the communication failed.
Step-5: Decode:
To understand the received message the receiver need to decode the message. Decoding is the process of ‘explanation of the message’ which produce the meaning of the message. This step is very important for the success of communication because understanding of the message completely depend on it.
Step-6: Accept:
After decoding, it depends on the receiver whether he/she will accept or reject the message. Acceptance mainly depends on the credibility of the sender and attitude of the receiver.
Step-7: Use:
This step also controlled by the receiver. The receiver can use the message immediately or in future considering his/her interest.
Step-8: Feedback:
It is the last but perhaps the most important step for successful communication. In this step the receiver responds to the sender. The loop of communication infect completes with the response of the receiver, which is known as feedback.

Whether the message is accepted or not can be realized by the feedback of the receiver.

These are the steps of the communication process. It should be mentioned that there are some barriers in the communication process which can disturb whole process.

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What is oral Communication?                                                                                                                                              

What is feedback?

What is feedback?

Hello dear friends here you will get Define feedback,features of feedback,effective feedback,principles of feedback. I hope that you will get benefit from here. Feedback is the final step of communication process. Infect communication loop/cycle completes with the feedback

In words of S.P. Robbins, “Feedback determine whether of not understanding has been achieved”- that is through feedback we can realize whether the message is understood by the receiver or not.
In short feedback is the response of the receiver.

Principles/Features of feedback:
Feedback is essential for the completion of successful communication. Features of effective communication are as follows:

What is feedback?

1. Specific:
Feedback should be specific. Ambiguity or double meaning should be avoided.
2. Clear:
Another important feature of feedback is clearness. That is the response of the receiver must be clear.
3. Immediate:
In case of face to face or oral communication feedback should be given immediately. In case of written communication it should be provided as early as possible.
4. Detail:
feedback should be provided in detail. Short or brief feedback may be misleading, thus it should be detail enough to express the actual view.
5. Complete:
Feedback should be not only detail but also complete. Incomplete feedback is confusing and meaningless.
6. Spontaneous:
Feedback should not be provided just as a part of formality – it should be given spontaneously.
7. Understandable:
an indispensable principle of feedback is it must be easily understandable. For successful completion of communication, feedback needs to be understandable by the sender.

These are the principles of effective feedback which should be followed by a receiver to make the communication successful.

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Overcome communication Barriers

Overcome communication Barriers

Overcome communication barriers

How the influence of barriers can be minimized?
Or, how barriers to communication can be overcome?
Or, how barriers to communication can be removed?
Hello guys here you will get that how to you will Removed or Overcome Communication Barriers.
To make effective communication, barriers need to be removed. Following measures can be taken to minimize the adverse effect to barriers.

1. You-view approach:
To minimize the perception problem the sender should collect information regarding the attitude, level of knowledge and background of the receiver.
2. Observing the receiver:
To overcome listening barriers in a face to face situation the sender should try to realize the understanding level of the receiver through his or her (receiver’s ) eye movement and facial expression. By observing the receivers, his/her reaction can be explained and corrective action can be taken.

3. Noise Minimization:
To eliminate physical barriers noise should be minimized.

4. Choice of proper media:
Another way of minimizing physical barriers is choosing right media for right person.

5. Avoid wrong words:
Wrong word should be avoided to minimize semantic or language barriers.

Communication Barriers Removed

6. Explanation of jargon:
If technical words or jargons used then explanation of technical words also should be provided.

7. Avoid unnecessary information:
To overcome information overload unnecessary information should be avoided. Priorities should be given for the necessary information.

8. Guideline for complex messages:
To overcome the barriers of complex messages one should try to keep messages as simple as possible. Moreover guidelines can be provided with the complex messages.

9. Secure attention:
A particular individual or receiver should not be asked to answer different message at the sometime. In this way barriers of message competition can be overcome.

10. Willingness to give and receive bad news:
The status barriers which creates communication gap can be resolved by increasing the willingness of upper level and lower level employees to receive and give negative news.

11. Employees’ participation in decision making:
To overcome trust barriers top management should share information with employees. Moreover employees’ participation in decision making will also minimize trust problems.

12. Ensure ethical communication:
to avoid unethical problems message should be completely truthful and not deceptive.

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Types of Business Communication