What is formal communication?

Define formal communication

What are the features of formal communication?

In case of formal communication information transmitted through official chain of command. In the words of Thill and Bovee, “In case of formal communication information may travel down, up, and across an organization’s formal hierarchy.

S.P. Robbins said, “Formal communication are typically vertical, follow the authority chain, and are limited to task related communication.”

Thus it can be said that communication by using the formal official channel can be termed as formal communication.

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Example of a letter of complaint

Features:
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1. Uses official channel.
2. Mainly used for vertical communication
3. Used for task related communication
4. Major media for routine communication
5. It may be oral or written .